Delivery policy

Last updated: 29 September 2026

All Pramaan Health services are delivered digitally. We do not ship physical products, and we do not sell, stock or dispense medicines or nutraceuticals.

How each service is delivered

• Doctor consultation: by phone or video call, held within 24 hours of payment. If we cannot hold it within 4 days, you get a full refund. Before your consultation, your doctor will share their name, qualification and State Medical Council / NMC registration number with you. These details also appear on every prescription.
• Prescription (if the doctor issues one): shared digitally in the app and on WhatsApp. You can fill it at any licensed pharmacy of your choice.
• App access, plans and tracking: activated immediately after payment on the mobile number you registered.
• Health coaching and AI assistant: over WhatsApp and in the app for the length of your programme.

If something doesn't arrive

If your access is not activated within 24 hours, or your consultation has not been held within 24 hours, contact us on WhatsApp at +91-87966-49957 or email admin@pramaanhealth.com. See our Refunds & cancellation policy for what happens if we cannot deliver.