Privacy policy

Last updated: 16 October 2026

This policy explains how Epione Ventures (“we”), which operates Pramaan Health, collects, uses and protects your personal data when you use pramaanhealth.com, the Pramaan Health app and our consultation and coaching services. We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.

1. Data we collect

• Identity and contact: name, age, mobile/WhatsApp number and email.
• Health information: your health-check answers, symptoms, medical history, consultation notes, prescriptions issued by Doctors, and progress you log in the app.
• Service records: appointments, programme purchases, payment status and messages with our care team.
• Payment data: processed by Razorpay. We receive the payment status and reference, never your full card or bank details.
• Device and usage data: pages visited, app events, device type and approximate location from IP, used to run and improve the Service.

2. Why we use it

• To provide consultations, coaching, tracking and the AI assistant you asked for.
• To run Pramaan Saathi, our AI care engine: AI reads your health-check answers and check-ins to suggest likely causes, shape your plan and flag when a person should step in. A registered doctor makes every medical decision; AI never diagnoses or prescribes. Patterns across members (de-identified where possible) help it improve.
• To schedule appointments and send reminders and updates on WhatsApp, SMS or email.
• To process payments, refunds and invoices, and to meet legal and tax obligations.
• To keep the Service safe and to improve it, using aggregated or de-identified data where possible.

We rely on your consent, which you give when you use the Service, and on legal obligations. You can withdraw consent at any time (see section 6).

3. Who we share it with

• Doctors who consult with you, only for your care.
• Service providers that process data on our behalf under contract: cloud hosting and database (Vercel, Supabase), messaging (WhatsApp Business via our messaging partner), payments (Razorpay), and AI providers that power the in-app assistant.
• Meta (Facebook/Instagram), only to measure our ads, as described below. You can opt out at any time.
• Authorities when required by law.

We never sell your personal data and never share your health information for advertising.

Cookies and ad measurement

• Site analytics: we use Microsoft Clarity to see how pages are used (clicks, scrolls, errors) so we can fix problems. It does not receive your health-check answers or results.
• Ad measurement: on the health check we use the Meta Pixel and Meta’s Conversions API to tell Meta that someone who clicked our ad visited the page, started or completed a health check, booked a free call, started checkout, or made a purchase (with the order amount). This uses Meta’s cookie and ad-click ID, your IP address and browser type. We never send Meta your name, phone number, email, health-check answers, results, condition, or which treatment you bought.
• Opting out: use the button below. After that, none of the ad measurement above is sent from this browser. You can also manage ad settings in your Facebook or Instagram account.

4. Storage and security

Data is stored on servers in India where available, encrypted in transit and protected by access controls. Only people who need it for your care or for running the Service can see it.

5. How long we keep it

We keep health records for as long as needed for your care and as required by medical-records and tax laws, then delete or anonymise them.

6. Your rights

• Access a summary of your personal data and how it is used.
• Correct or update inaccurate data.
• Ask us to erase your data, subject to legal retention requirements. You can also delete your account from the app.
• Withdraw consent, nominate a person to exercise your rights, and raise a grievance.

Write to admin@pramaanhealth.com. We respond within the timelines set by law.

7. Children

The Service is only for adults aged 18 and above. We do not knowingly collect data from children.

8. Grievance officer

Mudit Chawla, Grievance Officer, Epione Ventures, New Delhi 110007. Email admin@pramaanhealth.com · Phone +91 78278 82276. If you are not satisfied with our response, you may approach the Data Protection Board of India.

9. Changes

We may update this policy; the date above shows the latest version.